55mw Privacy Policy

1. Introduction

This Privacy Policy explains how 55mw ("the Platform", "we", "us") collects, uses, stores, and protects personal information provided by players ("you", "User") when accessing or using the 55mw platform — whether through a web browser or the 55mw mobile app.

By registering an account on 55mw, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described here. This policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

This policy applies to all players based in the Philippines and governs all personal data processed in connection with your use of the 55mw platform.

2. Data We Collect

We collect personal information in the following circumstances:

Category	Examples	When Collected
Identity Data	Full name, date of birth, government-issued ID	Registration and KYC verification
Contact Data	Mobile number, email address	Registration and account updates
Financial Data	GCash number, Maya account, bank account name and number	Deposit and withdrawal processing
Transaction Data	Deposit amounts, withdrawal requests, bet history	Automatically during platform use
Technical Data	IP address, device type, browser type, session data	Automatically on access
Usage Data	Pages visited, games played, time on platform	Automatically during platform use

We do not knowingly collect sensitive personal information beyond what is required for identity verification and legal compliance. We do not collect credit card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on 55mw.

3. How We Use Your Data

55mw uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your 55mw account, including OTP-based login verification.
• Transaction processing: To handle deposits and withdrawals in Philippine Peso through your chosen payment channel.
• Identity verification (KYC): To confirm your identity and age in compliance with applicable requirements before processing withdrawals.
• Customer support: To respond to enquiries, investigate account issues, and resolve disputes.
• Fraud prevention and security: To detect and prevent unauthorised access, fraud, and money laundering activity on the platform.
• Platform improvement: To understand how players use 55mw so we can improve performance, game availability, and the overall user experience.
• Legal compliance: To meet obligations under applicable laws, including retention of transaction records and cooperation with lawful authorities.
• Responsible gaming: To monitor gaming patterns and support players who may be experiencing difficulties managing their activity.

4. Legal Basis for Processing

55mw processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, account information, and transaction records is necessary to fulfil our obligations to you as a platform user.
• Legal obligation: We are required to retain certain records and carry out identity verification to comply with applicable laws, including anti-money laundering requirements.
• Legitimate interests: We process technical and usage data to maintain platform security, prevent fraud, and improve service quality — provided this does not override your rights.
• Consent: Where we rely on consent — such as for optional marketing communications — you may withdraw that consent at any time by contacting support.

5. Sharing Your Data

55mw does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant financial details are shared with the payment provider (such as GCash or Maya or your Philippine bank) solely to complete the transaction.
• Identity verification providers: Your KYC documents may be processed by a trusted third-party verification service to confirm your identity and age.
• Technology and hosting partners: Service providers who operate our servers, databases, and platform infrastructure may access data as part of their contracted work. These partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory authorities: We may disclose personal data when required by law, court order, or lawful request from a government authority.
• Fraud and security investigations: Where there is a reasonable suspicion of fraud, money laundering, or a serious breach of our Terms & Conditions, relevant data may be shared with investigative bodies.

In all cases, we only share the minimum amount of data necessary for the stated purpose. We do not share your gaming history, betting patterns, or account balance with third parties for advertising or profiling.

6. Data Retention

55mw retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations and resolve any outstanding disputes.

• Account and identity data is retained for the duration of your account and for up to five (5) years following account closure, in line with standard financial record-keeping practices.
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of each transaction.
• Technical and usage logs are typically retained for a shorter period and are used primarily for security monitoring and platform performance analysis.

Once the applicable retention period has passed and there is no longer a legal basis for keeping your data, 55mw will securely delete or anonymise it.

7. Security Measures

Protecting your personal data is a priority for 55mw. We implement a range of technical and operational security measures, including:

• SSL/TLS encryption for all data transmitted between your device and the 55mw platform.
• OTP (one-time password) authentication for account login and sensitive actions such as withdrawal requests.
• Access controls limiting which staff members can access personal data, on a need-to-know basis only.
• Secure data storage with restricted access to production databases and regular security assessments.
• Session management with automatic timeout for inactive sessions to reduce the risk of unauthorised access.

While we take reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials safe. If you suspect your account has been accessed without your permission, contact our support team at [email protected] right away.

8. Cookies and Tracking Technologies

55mw uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how players interact with the site. The types of cookies we use include:

• Essential cookies: Required for the platform to function. These enable session management, login state, and security features. They cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: Help us understand which pages and features are most used, so we can improve the platform experience. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Remember settings you have chosen, such as language preference or display options.

Most browsers allow you to manage cookie settings through the browser's privacy or settings menu. Disabling essential cookies may affect your ability to log in or use certain features on 55mw.

9. Your Rights Over Your Data

As a player on 55mw, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal information is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You may request deletion of your personal data where there is no longer a legal basis for us to retain it. Note that certain data must be kept to comply with legal obligations even after account closure.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to object: You may object to processing that is based on legitimate interests, including the use of your data for platform analytics.
• Right to data portability: Where technically feasible, you may request your personal data in a structured, machine-readable format.

To exercise any of these rights, send a request to [email protected] with your registered account username and a description of your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

10. Minors and Age Restriction

55mw is strictly for players aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform, the account will be closed immediately and all associated data deleted in line with our retention policy.

If you believe a minor has registered on 55mw, please contact us at [email protected] so we can investigate and act accordingly.

11. Changes to This Privacy Policy

55mw may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify registered players through their registered contact details. Your continued use of the platform after any update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically, particularly before making deposits or updating your account information.

12. Contact and Data Enquiries

If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise your data rights, you can reach the 55mw team at [email protected]. Please include your registered account username so we can locate your records and respond efficiently.

You can also find answers to common account and platform questions on our FAQ page.